PRIVACY POLICY
GENERAL CONDITIONS
The Terms of Use together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms of Use and any other term or provision on the Website, these Terms of Use shall prevail.
If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
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You may not use our products to conduct any illegal or unauthorized activity that violates laws in your jurisdiction (including but not limited to copyright laws).
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You may not reproduce, copy, or resell our product, marketing, copy-writing, images, video and packaging.
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We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location or payment issues raised from our payment gateway providers.
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You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
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You must not transmit any viruses or any code of a destructive nature into our platform.
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A breach or violation of any of the Terms will result in an immediate termination of your account and user services.
CHANGES TO THE PRIVACY POLICY AND OTHER APPLICABLE TERMS & CONDITIONS
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
These Terms of Use and our Agreement shall be governed by and construed in accordance with the Laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
We may alter or vary the Terms of Use at any time without notice to you. Your continued subscription to our Services and use of our Website constitutes an acceptance of the current Privacy Policy and Terms & Conditions. Therefore, we encourage you to visit all our policy pages periodically to review any changes.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
THE INFORMATION WE COLLECT FROM YOU
MittiMantra would collect the following information and data (hereinafter referred to as “Your Information”) depending on the extent of use of the Website and/or Services by you:
- Name
- Phone number
- Address
- Email ID
- Age
- Gender
- Location
- Language
- Shopping interests and preferences
- Date of birth
- PAN
- GST number
- Government issued ID cards/number and
- Know-Your-Customer (KYC) details
- browsing history, including URLs visited before and after your visit to the website
- Buying behaviour
MittiMantra shall store and use Your Information collected in accordance with the Privacy Policy for the following purposes:
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Processing your orders and purchases of Products and providing services such as delivering orders to you;
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Providing relevant, useful and appropriate Products and Services to you and to suggest and to advertise products and services which may be relevant to you, and sending targeted communications to you;
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Monitoring, improving and troubleshooting the Products and Services provided to you;
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Resolving user complaints including complaints relating to faulty/ defective products, payment disputes and for other communications with users regarding use of the Website and Services.
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Processing information and documents, including financial or other sensitive personal information as may be provided by you;
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Storing of information, documents and data provided by you in order to train algorithms to better process information and provide relevant outputs to optimize the Products and Services being offered by the Company;
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Operation, provision or improvement of the Website and Services and for all acts incidental or ancillary to the provision of the Website and Services and for developing and providing new technologies and services.
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Research on users' demographics, interests, and behaviour to better understand and serve users.
MittiMantra does not store or otherwise retain Your Information for longer than is necessary to achieve the purposes set out above.
MittiMantra may also use cookies to collect and use Your Information in certain cases. This is described in detail in our Cookie Policy below.
MittiMantra will only share customer information with its carefully selected third party Partners for necessary business administration , customer delivery, marketing, operational and analytical purposes.
ORDERING
Goods purchased from this Website are intended for your use only and are not meant for resale. Please also note that you should check that the product you are ordering is suitable for the intended recipient.
You agree to take particular care when providing us with your details and warrant that they are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
When ordering from this Website, you can shop without signing in or creating an account. If you opt to create an account by signing in using an e-mail address and password, you must ensure that you keep the combination of these details secure and do not provide this information to a third party.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
At the time that you place your order, you will receive an automatically generated email confirmation, so that you have confirmation of your order details. You must inform us immediately if any details are incorrect.
The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fill your order – this is dependent on stocks, delivery partner availability and your delivery address. In the event that we have to reject the order due to unavailability of any of the above, you will be informed of the same via email, and the order amount will be automatically refunded to you via the payment gateway, as per their Terms of Use.
PRICES
All prices listed on the Website are correct at the time of publication. Given the possibility of human error, we reserve the right to update or change prices and charges at any point in time, without prior notice. We also reserve the right to stop listing Products or Services at any point of time.
At the time of checkout, the total price for the product, delivery and allied charges will be displayed in your order summary. Full payment must be made online via the available payment gateway on the website using credit/debit card or internet banking.
PAYMENT
All prices will be listed in Indian Rupees. While availing the payment method/s offered by us, we are not responsible or take no liability whatsoever in respect of any loss or damage arising directly or indirectly to you including but not limited to the following:
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A lack of authorization for any transaction/s;
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Exceeding the pre-set limit mutually agreed upon between you and your Bank(s);
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Any payment issues arising out of the transaction;
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Decline of transaction for any other reason/s.
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Credit card information is always encrypted during transfer over networks.
All payments made against the purchases/services by you shall be as against the MRP displayed, plus other applicable charges on the website and shall be in Terms of Use of the third party Payment Gateway. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.
DELIVERY
Courier Delivery periods are approximate only and may vary. While we will make every effort to deliver within the time stated, we will not be liable for any loss caused to you by ordering late or delays caused by our delivery partner(s). In the event of a late service delivery, the service delivery charge will neither be voided nor refunded by MittiMantra. All risk in the Order and the Service Delivery shall pass to you (as a buyer) upon completion.
CANCELLATION & REFUNDS
Once an order is placed, we do not allow cancellations or refunds. In the event that we cancel an order for any reason, we will notify you via email, with the reason for cancellation, and the payment that you have made will be automatically refunded via the payment gateway, as per their terms.
INFORMATION
You authorize us to use, store or otherwise process your personal information in order to provide the Products or Services to you and for marketing and credit control purposes. This may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods or Service to you. More information can be found in our Privacy Policy on this website.
COMPLAINTS
We take complaints very seriously and aim to respond to our consumer/buyer complaints within 5 business days. All complaints should be addressed by sending out an email to > support@mittimantra.com.
DISCOUNTS AND PROMOTIONS
From time to time MittiMantra may run promotional offers on its platforms in the form of discounts that can be applied. Promotions that are offered as valid for new customers only may not be applied to existing accounts or individuals who already have a MittiMantra account, whether active or dormant. In all cases, such discounts may only be redeemed against the purchase of products on the Website.
LIMITATION OF LIABILITY
Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
The products sold on our Website are provided for private domestic and consumer use only.
We shall not be held liable for any failure or delay in performing Services or delivering products where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
ORGANIC | ECO-FRIENDLY | EASY TO USE | PREMIUM QUALITY | MADE IN INDIA |